Shipping & Returns
SHIPPING AND RETURNS TRACKING YOUR ORDER
Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow 1-2 business days for order processing and 1-5 business days for shipping, depending on the selected shipping method. UPS delivers Monday-Friday 9a-6p EST.
If you have questions about shipping or tracking your order, Customer Service Specialists are available to assist you Monday through Friday from 9am to 6pm EST at email@example.com, or by calling 1-800-627-1082.
SHIPPING METHODS AND RATES
Hydrinity.com ships to the contiguous United States via UPS Ground. Orders shipping to Alaska or Hawaii must ship via 2nd day Air. Please allow 1-2 business days for order processing and 1-5 business days for shipping, depending on the selected shipping method. UPS delivers Monday-Friday.
APO/FPO, PO BOXES, U.S. TERRITORIES AND INTERNATIONAL SHIPPING
At this time, Hydrinity.com does not ship to APO/FPO, PO Boxes, U.S. Territories, or to international addresses.
After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience.
RETURNS AND EXCHANGES
To return an item(s), please call 1-800-627-1082 and our customer service representatives will help process your return for orders within 30 days of purchase date.
When you return your purchase to within 30 days of purchase date, you will receive a full refund to your original method of payment for the price of the item(s). We ask that you allow up to 30 days for the credit process once your return has been received.
Items received more than 30 days after purchase date may not be returned.
Only items purchased on Hydrinity.com can be returned to Hydrinity.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.
PROBLEMS WITH AN ORDER
Please feel free to contact us directly by email at firstname.lastname@example.org, or call 1-800-627-1082 to speak with a Customer Service Specialist available Monday - Friday from 9am to 6pm EST.